Frequently Asked Questions
Find answers to common questions about flight compensation and our services
All Questions (15)General Questions (2)Eligibility & Rights (3)Claim Process (3)Timing & Delays (2)Airlines & Flights (2)Payment & Fees (3)
What is SkybackClaim and how does it work?
How much does SkybackClaim cost?
Am I eligible for flight compensation?
What are my rights under EU261 and UK261?
How far back can I claim for flight disruptions?
What documents do I need to make a claim?
How long does the claim process take?
What happens if the airline rejects my claim?
What counts as a significant delay?
Are weather delays covered?
Which airlines and routes are covered?
What if my flight had multiple stops or connections?
How and when do I get paid?
What if I booked through a travel agent or third party?
Can I claim for expenses incurred during delays?
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